1. Nourella® is committed to providing its customers with products that meet their needs. However, we understand that there may be occasions when the items may not have been delivered correctly or that you no longer require the product. If this is the case then the customer has the right to return the Goods to the company free of charge within 28 days of the Delivery Date for a replacement or full credit or refund, as long as the goods are unused and are returned with the original packaging.
  2. In the event of a refund, please note the refund will be made to the original payment method, provided to us when placing the order, in GBP.
  3. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your card provider/bank.
  4. Your statutory rights are not affected.


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